FAQ
FREQUENTLY ASKED QUESTIONS
WHY IS THE SELECTED ITEM NOT ADDING TO MY CART?
Check that the item you want is still available: If the size has a small x, it means it is not available and you cannot add it to your cart.
CAN I CHANGE OR CANCEL MY ORDER AFTER ITS CONFIRMED?
You cannot modify or cancel your order once it has been confirmed or shipped. Please check your order before proceeding to secure payment. When you click on "CONFIRM", you fully accept the terms and conditions of Douceur Soft.
I HAVE NOT RECEIVED A CONFIRMATION EMAIL, WHAT SHOULD I DO NEXT?
Please check your junk and spam folders. If you cannot find the confirmation email, please check if the order appears in "Orders" in "MY ACCOUNT".
Please contact customer service at info@douceursoft.com, if you are still having problems.
HOW DO I USE MY COUPON CODE?
If you have a discount or promotional code, you must enter it in the small box labeled "Discount Codes" for it to be applied.
If you do not enter the code at the time of ordering, unfortunately, we cannot honor discounts after the sale.
Remember to check if there is an expiration date or exclusions on your code.
SHIPPING AND DELIVERY
We deliver to 23 countries in the Euro zone, listed below as well as to the United Kingdom.
Please contact our customer service if the country you live in is not listed below.
We deliver to the following countries:
Metropolitan France, Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Iceland, Italy, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden.
We do not deliver to overseas territories or drop-off points.
For all orders in the United States:
We ship to the 48 contiguous United States and United States territories.
HOW WILL MY ORDER BE DELIVERED?
For deliveries in mainland France, you have the choice between:
- Express delivery with Chronopost,
- Standard with Colissimo
Deliveries to Europe are handled by Colissimo International.
HOW LONG DO DELIVERIES TAKE?
All in-stock orders will be dispatched within 1-2 business days.
All orders placed on weekends are processed on Monday.
For France, delivery by Colissimo takes between 3-5 working days (Monday to Saturday, excluding public holidays).
Delivery in France with Chronopost is guaranteed within 24 hours for any order placed before noon (Monday to Saturday, excluding public holidays).
Deliveries outside France are handled by Colissimo International (except for the United Kingdom and the USA where UPS manages it).
You will receive an email confirming that your order has been shipped and a tracking number.
Some deliveries, a signature is required upon delivery.
Do you want to receive your order faster? Pay with one of our expedited shipping options.
DELIVERY TIMES TO THE UNITED STATES?
Standard shipping is sent via FedEx SmartPost, which typically takes 3-7 business days to arrive in the 48 contiguous United States (4-10 business days for Alaska and Hawaii). If you are interested in specialized shipping, we offer the options below:
FedEx Ground / Home Delivery
RETURNS AND EXCHANGES
Returned items must be unworn, unchanged, unwashed, in their original, undamaged packaging with their original tags.
Any item returned incomplete, damaged, worn or dirty will not be accepted.
WHAT IS THE RETURN POLICY?
If for any reason you do not like your selections, we will gladly refund the merchandise value or exchange your items within 14 days of purchase.
Send feedback
